OEM/ODM
ONMUSE Furniture has a complete R&D and design team as well as a modern production system, and can provide flexible OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services for global customers.
OEM
Production is carried out in accordance with the design, samples or brand requirements provided by the customer, strictly following the specifications and quality standards to ensure that the products perfectly match the customer's brand image.
ODM
We independently complete the product design, research and development, and manufacturing. Customers can directly choose our original solutions and sell them under our brand, achieving rapid market launch and differentiated competition.
As a professional and comprehensive furniture manufacturer, ONMUSE has four major production workshops, namely, plywood, hardware, solid wood and soft furniture, and eight specialized production lines. All the equipment adopts highly automated machines, which not only effectively improve the quality of products and production efficiency, but also the flexibility of the professional production lines enables personalized customization production according to customer requirements.
Customized Service
At ONMUSE, we provide customers with efficient and rigorous customized production services to ensure that every product meets your needs. The process is as follows:
01
Provide samples/requirements
The customer provides physical samples or detailed requirements descriptions.
02
Design drawing & quotation
We provide overall space solutions for projects based on samples or requirements. Through "cloud design" of the solutions, we achieve rapid rendering and a three-dimensional presentation of the project effect, ensuring that what you see is what you get.
03
Confirm the order
After the customer confirms the design and quotation, we enter the order in the ERP system.
04
Production planning allocation
The order is issued to the PMC production planning management and then assigned to the technical department for order splitting.
05
Process order splitting
The technical department completes the process disassembly and production drawings, and distributes them to each production workshop.
06
Production and manufacturing
Each workshop conducts production and processing in accordance with the technological requirements.
07
Trial assembly and quality inspection
The Quality Department conducts trial assembly tests and comprehensive quality inspections to ensure that the products meet the standards.
08
Packaging and outbound
After passing the inspection, it will be safely packaged and arranged for shipment out of the warehouse.
After-Sales Service
Five-year quality guarantee, 24-hour after-sales service across the country, ready to respond at any time
Quality assurance
From the date of shipment, all products are entitled to quality guarantee services to ensure that materials and processes comply with the contract and industry standards.
Installation guidance
We provide detailed installation instructions and video guidance. If necessary, we can arrange for a professional team to install on-site (depending on the order and regional conditions).
Problem Response
After receiving your feedback, we will reply within 24 hours and provide solutions based on the type of problem.
Spare parts support
If any accessories are damaged or missing during the use of the product, we can promptly provide original factory spare parts to ensure a quick restoration of use.
Continuous follow-up
The account manager will make regular follow-ups to understand the product usage and assist you in optimizing the office environment and furniture configuration.
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Mall-DMA84 Lifting Side Table-Sunon Cert-20240611
FAQ
Q: Can you custom-make products based on our designs or samples?
A: Yes. Simply provide a sample, design, or detailed requirements, and our design and technical team will draw up production drawings and confirm the details.
Q: What is the production lead time after placing an order?
A: Typically, the production lead time is 15-30 days, depending on the order quantity, product type, and process requirements.
Q: What is the minimum order quantity (MOQ)?
A: The MOQ varies for different products, but is generally 10 sets or more. Please confirm with your sales manager.
Q: Do you provide installation services?
A: We provide detailed installation instructions and video guides. In some areas, we can arrange for a professional installation team to provide on-site service (this requires prior confirmation).
Q: What are your shipping methods?
A: We support sea, air, and rail shipping, and can recommend the best logistics solution based on your delivery location.
Q: What should I do if I discover quality issues after receiving the goods?
A: Please contact us within 7 days of receiving your product and provide photos or videos as proof. We will promptly assist you with repairs, replacements, or replacement parts.
Q: Can you provide samples?
A: Yes, we can provide samples for you to verify the quality and workmanship. The sample fee can be deducted from your bulk order (determined by order).
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